Sound City

Frequently Asked Questions

How do I watch on my phone or tablet?

What am I buying?

I paid, but never got an email to watch the video!

How do I watch via Chromecast?

What is VHX?

How do I watch VHX videos on my TV?

Watching with the VHX iOS App

How do I get a refund?

How do I redeem a code?

How do I download the subtitle SRTs and play them in VLC?

How do I buy a gift of the video content for someone else?

I've tried everything & still cannot play the video.

How do I download videos?

The download never finishes! It only partially downloads and fails.

My payment failed. What do I do now?

The video is skipping or lagging! What now?

How do I cancel my subscription?

How do I watch on my Roku?

I'm getting the "code already redeemed" error.

How do I watch with my Apple TV?

How do I change my password or email address?

How long can I view a rental?

Can VHX save my credit card for purchasing later?

When do I get charged each month for a subscription?

How do I rent videos on VHX?

How do I watch the video content on my computer?

How do I remove my saved credit card from VHX?

I downloaded the video file to my computer, but it won't open or play.

How do I download subtitles?

How do I purchase the video?

How do I cancel a pre-order?

Having trouble accessing your purchased videos? Start here!

How do I stream videos?

I don't see the download button! What's up?

Is there an VHX app for Android?

How do I download the digital bonus content?

How do I turn on subtitles?

How do I access all of my purchased VHX content?

How do I update my credit card?

What is the Library?

How do I delete my account?

How do pre-orders work?

Why is my account blocked?

Have further questions or issues?

Contact support and we'll respond as quickly as we can. Please include any extra information about what you experienced (your browser, operating system, error message received). Expect a response within the next business day!