Sound City

Frequently Asked Questions

How do I watch VHX movies on my TV?

How do I download the video?

How do I watch on my phone or tablet?

How do I stream the movie?

How do I watch the video on my computer?

What am I buying?

I paid, but never got an email to watch the movie!

How do I download the subtitle SRTs and play them in VLC?

How do I purchase the movie?

Why does the charge say "recur" on my credit card statement?

What is VHX?

I downloaded the video file to my computer, but it won't open or play.

How do I buy a gift of the movie for someone else?

How do I redeem a code?

How do I download subtitles?

How do I get a refund?

How do I watch via Chromecast?

I've tried everything & still cannot play the video.

Watching with the VHX iOS App

The download never finishes! It only partially downloads and fails.

The movie is skipping or lagging! What now?

My payment failed. What do I do now?

I'm getting the "code already redeemed" error.

How do I change my password or email address?

How do pre-orders work?

What is social gifting?

Can VHX save my credit card for purchasing later?

How do I access all of my purchased VHX content?

How do I watch on my Roku?

How do I watch with my Apple TV?

Having trouble accessing your purchased videos? Start here!

How do I download the digital bonus content?

How long can I view a rental?

How do I turn on subtitles?

Why is there a charge on my credit card?

Why is my account blocked?

How do I rent videos on VHX?

How do I cancel my subscription?

When do I get charged each month for a subscription?

How do I remove my saved credit card from VHX?

Have further questions or issues?

Contact support and we’ll respond as quickly as we can. Please include any extra information about what you experienced (your browser, operating system, error message received). Expect a response within the next business day!