Sound City

Frequently Asked Questions

How do I watch VHX videos on my TV?

How do I download the video?

How do I watch on my phone or tablet?

How do I watch the video on my computer?

How do I stream the video?

What am I buying?

I paid, but never got an email to watch the video!

How do I purchase the video?

Why does the charge say "recur" on my credit card statement?

What is VHX?

How do I watch via Chromecast?

I downloaded the video file to my computer, but it won't open or play.

How do I download subtitles?

How do I buy a gift of the video content for someone else?

How do I redeem a code?

How do I get a refund?

Watching with the VHX iOS App

I've tried everything & still cannot play the video.

The download never finishes! It only partially downloads and fails.

The video is skipping or lagging! What now?

My payment failed. What do I do now?

I'm getting the "code already redeemed" error.

What is social gifting?

How do I change my password or email address?

How do I watch with my Apple TV?

How do pre-orders work?

How do I access all of my purchased VHX content?

How do I watch on my Roku?

Having trouble accessing your purchased videos? Start here!

Can VHX save my credit card for purchasing later?

How do I cancel my subscription?

How do I download the digital bonus content?

How long can I view a rental?

How do I turn on subtitles?

Why is there a charge on my credit card?

Why is my account blocked?

How do I rent videos on VHX?

When do I get charged each month for a subscription?

How do I remove my saved credit card from VHX?

Is there an VHX app for Android?

I don't see the download button! What's up?

How do I cancel a pre-order?

Have further questions or issues?

Contact support and we’ll respond as quickly as we can. Please include any extra information about what you experienced (your browser, operating system, error message received). Expect a response within the next business day!