Sound City

Frequently Asked Questions

How do I watch on my phone or tablet?

What am I buying?

I paid, but never got an email to watch the video!

How do I purchase the video?

How do I watch via Chromecast?

What is VHX?

Watching with the VHX iOS App

How do I redeem a code?

How do I get a refund?

How do I buy a gift of the video content for someone else?

I've tried everything & still cannot play the video.

The download never finishes! It only partially downloads and fails.

The video is skipping or lagging! What now?

My payment failed. What do I do now?

I'm getting the "code already redeemed" error.

How do I change my password or email address?

How do I cancel my subscription?

How do I watch on my Roku?

Can VHX save my credit card for purchasing later?

How long can I view a rental?

When do I get charged each month for a subscription?

How do I rent videos on VHX?

How do I remove my saved credit card from VHX?

How do I watch VHX videos on my TV?

How do I cancel a pre-order?

How do I download videos?

How do I download the subtitle SRTs and play them in VLC?

How do I update my credit card?

How do I watch with my Apple TV?

How do I watch the video content on my computer?

I downloaded the video file to my computer, but it won't open or play.

Having trouble accessing your purchased videos? Start here!

How do I download subtitles?

I don't see the download button! What's up?

How do I stream videos?

Why is there a charge on my credit card?

How do I delete my account?

How do I download the digital bonus content?

What is the Library?

How do I turn on subtitles?

How do I access all of my purchased VHX content?

Why is my account blocked?

Is there an VHX app for Android?

How do pre-orders work?

Have further questions or issues?

Contact support and we'll respond as quickly as we can. Please include any extra information about what you experienced (your browser, operating system, error message received). Expect a response within the next business day!