Sound City

Frequently Asked Questions

How do I watch on my phone or tablet?

What am I buying?

I paid, but never got an email to watch the video!

How do I watch via Chromecast?

What is VHX?

How do I watch VHX videos on my TV?

Watching with the VHX iOS App

How do I get a refund?

How do I redeem a code?

How do I buy a gift of the video content for someone else?

How do I download the subtitle SRTs and play them in VLC?

I've tried everything & still cannot play the video.

The download never finishes! It only partially downloads and fails.

How do I download videos?

My payment failed. What do I do now?

The video is skipping or lagging! What now?

How do I cancel my subscription?

How do I watch on my Roku?

I'm getting the "code already redeemed" error.

How do I change my password or email address?

How do I watch with my Apple TV?

How long can I view a rental?

Can VHX save my credit card for purchasing later?

When do I get charged each month for a subscription?

How do I rent videos on VHX?

How do I remove my saved credit card from VHX?

How do I watch the video content on my computer?

I downloaded the video file to my computer, but it won't open or play.

How do I download subtitles?

How do I cancel a pre-order?

Having trouble accessing your purchased videos? Start here!

How do I purchase the video?

How do I stream videos?

I don't see the download button! What's up?

Is there an VHX app for Android?

How do I turn on subtitles?

How do I download the digital bonus content?

How do I access all of my purchased VHX content?

How do I update my credit card?

What is the Library?

How do I delete my account?

Why is my account blocked?

How do pre-orders work?

Have further questions or issues?

Contact support and we'll respond as quickly as we can. Please include any extra information about what you experienced (your browser, operating system, error message received). Expect a response within the next business day!